Shipping Policy | سياسة الشحن
Last updated: January 2025
1. Shipping Methods & Delivery Times
🚚 Standard Delivery (Saudi Arabia)
- • Delivery Time: 2-5 business days
- • Free Shipping: Orders over 200 SAR
- • Shipping Cost: 25 SAR for orders under 200 SAR
- • Tracking: Tracking number provided via email
- • Processing: Orders processed within 1-2 business days
⚡ Express Delivery (Saudi Arabia)
- • Delivery Time: 1-2 business days
- • Additional Cost: 50 SAR
- • Availability: Major cities only
- • Priority: Priority processing and shipping
- • Tracking: Real-time tracking updates
🌍 International Shipping
- • Delivery Time: 7-21 business days
- • Shipping Cost: Varies by destination
- • Availability: Most countries worldwide
- • Customs: Duties and taxes may apply
- • Tracking: International tracking available
2. Shipping Process
- Order Confirmation: You'll receive an email confirmation immediately after placing your order
- Processing: Orders are processed within 1-2 business days (excluding weekends and holidays)
- Shipping: You'll receive a tracking number via email once your order ships
- Delivery: Our delivery partner will contact you to arrange delivery
- Confirmation: You'll receive delivery confirmation once your order is delivered
3. Delivery Areas
We deliver to all major cities and regions in Saudi Arabia, including:
Major Cities
- Riyadh (الرياض)
- Jeddah (جدة)
- Dammam (الدمام)
- Mecca (مكة المكرمة)
- Medina (المدينة المنورة)
- Taif (الطائف)
- Tabuk (تبوك)
- Abha (أبها)
- Jizan (جازان)
Other Regions
- Eastern Province (المنطقة الشرقية)
- Asir Province (منطقة عسير)
- Qassim Province (منطقة القصيم)
- Hail Province (منطقة حائل)
- Northern Borders (الحدود الشمالية)
- Najran Province (منطقة نجران)
- Al Baha Province (منطقة الباحة)
- Al Jouf Province (منطقة الجوف)
- And all other regions
4. Shipping Costs
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Under 200 SAR | 25 SAR | 75 SAR |
| 200 SAR and above | FREE | 50 SAR |
5. Order Tracking
📱 How to Track Your Order
- Check your email for the tracking number (sent after order ships)
- Use the tracking number on our delivery partner's website
- Contact our customer service for real-time updates
- Receive SMS notifications for delivery updates
6. Delivery Instructions
Important Delivery Information
- Please ensure someone is available at the delivery address during business hours
- Valid government ID may be required for delivery confirmation
- For cash on delivery orders, please have exact change ready
- Delivery attempts will be made twice before returning to sender
- Additional delivery fees may apply for remote areas
7. International Shipping
🌍 International Orders
- Processing Time: 1-3 business days
- Shipping Time: 7-21 business days depending on destination
- Customs Duties: Import duties and taxes are the responsibility of the recipient
- Tracking: International tracking available for most destinations
- Restrictions: Some items may be restricted in certain countries
8. Shipping Delays
While we strive to deliver all orders on time, delays may occur due to:
- Weather conditions or natural disasters
- Holidays or weekends
- Customs clearance (international orders)
- Remote delivery locations
- High order volume during peak seasons
We will notify you immediately if there are any delays with your order.
9. Contact Information
For questions about shipping, contact us:
Response Time: Within 24 hours
Business Hours: Sunday - Thursday, 9 AM - 6 PM (KSA Time)
Emergency: Available 24/7 for urgent shipping issues
Thank you for choosing سعودي for your shipping needs. We're committed to providing fast, reliable, and secure delivery services.